Utilizing strong partnerships, clear communication, and efficient response times, Cascade IT Services has established itself as a trusted provider of IT support in Central Oregon and beyond.
We understand that every organization’s technology landscape is unique, and our mission is to deliver top-tier IT solutions while fostering long-term partnerships built on trust and mutual success. Our goal is to be your strategic technology ally. Going far beyond troubleshooting computer issues to helping your business thrive.
Meet the Wizards Behind the Curtain at Cascade IT Services! Our team is a dynamic blend of tech aficionados and problem-solving maestros. At the helm, I, Remco Hermes, steer this ship with an unwavering commitment to innovation and client success. Accompanied by a brilliant ZoHo developer who weaves magic into our CRM solutions, and a creative web developer who constructs digital landscapes as breathtaking as the views in Central Oregon, we’re not just a team—we’re a tech powerhouse. Together, we are dedicated to ensuring that your IT needs don’t just meet expectations; they soar beyond them. So, while we handle the tech, you can focus on growing your business!
We are always open and honest with you. We listen to understand your needs and will treat you and your team with respect and kindness always.
We will do what we say, learn from our mistakes, and act with integrity.
We will stay curious, always looking for a better way to do things for you while anticipating your business needs.
We are building for the next generation by always doing the right thing and investing in ourselves and the community.
Welcome to the tech oasis of the digital desert! At Cascade IT Services, I, Remco Hermes, have been steering businesses through the sands of technology challenges for over two decades. From managing the daily operations of Sunriver Computer Services to leading the charge at Cascade, I’ve gathered a toolkit that’s as expansive as my beard after a no-shave November. My journey has been packed with solving tech puzzles for small to medium-sized businesses, always with a smile and a solution that doesn’t just work—it wows. I’ve honed my skills across continents and industries, wielding my IT wand to turn tech troubles into triumphs. Whether you’re battling the dragons of data loss or navigating the labyrinth of network security, I’m here to guide your ship safely to the shores of success. Let’s make IT happen.
Makaih is a Cloud and Systems Engineer at Cascade IT Services, where he supports clients across cloud infrastructure, security, and day-to-day technology operations. He works extensively with Microsoft 365 and Azure environments, helping businesses maintain secure, reliable, and well-managed systems.
His responsibilities include cloud tenant administration, security configuration, conditional access policy management, infrastructure deployments, network troubleshooting, and client migrations. Makaih also manages helpdesk operations and provides onsite support to ensure clients receive timely and professional service.
With a strong focus on security and continuous improvement, Makaih is actively pursuing advanced certifications in networking and cybersecurity to further expand his expertise. He is committed to delivering dependable solutions that allow clients to focus on running their businesses with confidence.
Jose is our go-to developer for websites, automation, and anything Zoho. He works behind the scenes to make sure your systems talk to each other, your website looks sharp, and your tools are doing what they should. Jose is currently learning advanced Zoho scripting to bring even more value to our clients.
Parveen oversees the entire ZoHo One environment that powers Cascade IT Services’ operations. He designs and maintains CRM workflows, subscription and billing automations, customer onboarding processes, and financial integrations across the full ZoHo suite. As a certified ZoHo developer, he builds advanced custom functions, connects external systems through APIs, and optimizes data flow between ZoHo CRM, ZoHo Books, ZoHo Billing, ZoHo Desk, ZoHo Analytics, and more. Parveen continuously improves internal processes by identifying manual tasks that can be automated, ensuring accuracy, efficiency, and scalability. His expertise keeps the company’s operational backbone reliable, streamlined, and ready to grow.
Polo is our dedicated SEO Specialist, committed to helping Cascade IT Services improve visibility and reach more businesses in Central Oregon. He brings strong experience in on-page and technical SEO, local search optimization, content strategy, and analytics. Polo works to ensure our website ranks well for the services we provide, making it easier for new customers to discover us. He also develops strategies for blogs, newsletters, and campaigns so that every piece of content supports our growth goals. With his focus on both the technical and creative sides of SEO, Polo plays a key role in helping Cascade IT Services connect with businesses that need reliable IT support.
Delo leads the creative and strategic marketing efforts for Cascade IT Services. He develops and manages campaigns that strengthen the company’s presence, increase engagement, and attract new customers. His work spans content creation, visual design, social media management, and brand strategy. He ensures all messaging stays aligned with the company’s identity and presents a consistent, professional image across every platform. Delo also reviews analytics to refine outreach efforts and improve overall performance. Through a mix of creativity, planning, and data driven decision making, he supports sustained growth and enhances the company’s visibility in the market.
Jhenry keeps the financial side of Cascade IT running smoothly. From invoicing and reports to helping with internal systems and scheduling, she makes sure everything is organized and on time. She also supports our team with process improvements and admin work.
