Last Updated: June 13, 2025
Welcome to Cascade IT Services. These Terms and Conditions (“Terms”) govern your use of our website (Cascade IT Services) and the IT services (“Services”) provided by Cascade IT Services. By accessing our website or engaging our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Cascade IT Services provides managed IT services, co-managed IT services, cloud services, help desk support, server support, cybersecurity solutions, and related IT consulting for small and medium-sized businesses. The specific scope of services provided to you will be detailed in a separate Service Agreement or Statement of Work executed between Cascade IT Services and your organization.
As a client engaging with Cascade IT Services, you agree to:
Provide accurate and complete information required for the provision of services.
Cooperate with Cascade IT Services personnel as reasonably required for the delivery of services.
Maintain appropriate access permissions and security for your systems as advised by Cascade IT Services.
Comply with all applicable laws and regulations in your use of our Services.
Not use the Services for any unlawful or prohibited activities.
Service Fees: Fees for services will be outlined in a separate Service Agreement or Statement of Work. Cascade IT Services typically offers fixed-fee pricing for predictable IT budgeting.
Invoicing and Payment Terms: Payment terms will be specified in your Service Agreement. Late payments may be subject to interest charges or suspension of services as outlined in your agreement.
All content on the Cascade IT Services website (including text, graphics, logos, images, software, and intellectual property rights relating thereto) is the property of Cascade IT Services or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
Service Reliability: While Cascade IT Services strives to provide reliable and efficient services, we do not guarantee uninterrupted or error-free operation of your IT systems. Factors beyond our control (e.g., internet outages, hardware failures, third-party software issues) may impact service delivery.
Website Content: The information on our website is provided “as is” without any warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Legal or Financial Advice: Information provided on this website or by our personnel (outside of specific IT service delivery) does not constitute legal, financial, or other professional advice.
To the maximum extent permitted by applicable law, in no event shall Cascade IT Services, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Our total liability to you for any damages arising out of or related to these Terms or the Services shall not exceed the amount paid by you to Cascade IT Services for the Services in the six (6) months preceding the claim.
You agree to defend, indemnify, and hold harmless Cascade IT Services and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) any act or omission by you that causes damage to Cascade IT Services or its clients.
These Terms shall be governed and construed in accordance with the laws of [Insert State, e.g., Oregon, USA], without regard to its conflict of law provisions. Any dispute arising from these Terms or the Services shall be resolved in the courts located in [Insert County, e.g., Deschutes County, Oregon].
We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Specific termination clauses for IT services will be detailed in your Service Agreement.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us:
By email: [[email protected]]
By visiting this page on our website: [cascadeits.us]
By phone number: [5412418233]
Cascade IT Services LLC respects your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All information collected as part of our SMS communications — including opt-in data and consent — will not be shared with any third parties. This includes text messaging originator information, opt-in details, and message content.
By starting a text conversation with Cascade IT Services LLC at 541-241-8233, you consent to receive appointment reminders, ticket updates, and service alert messages. Standard message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. For assistance, reply HELP. View our Privacy Policy and Terms and Conditions.
